Privacy Act Summary

At APfinity, your privacy is a priority. This summary outlines how we collect, use, and protect your personal information.

• We identify the purpose for collecting personal information before or at the time of collection.
• Information is collected and used solely to fulfill those purposes or other compatible uses, unless we obtain your consent or are required by law.
• We retain personal information only as long as necessary to meet those purposes.
• Collection is conducted lawfully, fairly, and—where appropriate—with your knowledge or consent.
• Personal data is kept relevant, accurate, complete, and up-to-date for its intended use.
• We safeguard your information against unauthorized access, disclosure, loss, or misuse using reasonable security measures.
• We make our privacy practices transparent and accessible to our customers.

This summary highlights key aspects of our privacy policy. To request the full policy, please contact us at the email address listed on our homepage.

Government Disclosures

The materials on this website are not from HUD, FHA, USDA, or VA, and have not been approved by any government agency. APfinity is an independent entity and is not affiliated with any government organization referenced on this site.

Educational content, links, and resources are provided for informational purposes only and do not imply endorsement by APfinity or its employees.

For official information, please visit:

• HUD/FHA
• VA Home Loans
• USDA Loans

Customer Complaint Policy

At APfinity, we take customer feedback seriously. Our policy is to respond promptly and thoroughly to all complaints, disputes, and concerns.

• Every complaint is documented and logged immediately.
• Complaints are directed to our Customer Complaint Officer or their designee for review and resolution.
• All complaint records are maintained in a dedicated log and reviewed regularly to improve service quality.
• Our team is trained to access these records and use them to enhance customer experience.
• Complaint reports are reviewed during internal quality control meetings to ensure compliance with federal and state regulations, including consumer protection, fair lending, and civil rights laws.

For assistance or to file a complaint, please contact us using the information on our homepage.

Signature Links

• NMLS Consumer Access: http://www.nmlsconsumeraccess.org/Home.aspx/MainSearch

CFPB Home Loan Toolkit: https://files.consumerfinance.gov/f/201503_cfpb_your-home-loan-toolkit-web.pdf